Tenants Guide

Referencing Procedure

As soon as a suitable property has been found, you will need to complete reference application forms. References must be completed within 7 days from the day you receive them. If we do not receive your completed reference forms within 7 days we reserve the right to retain the holding deposit and to re-market the property for Let. We utilise the services of a credit-referencing agency to take up the following references, here is an example of just a few of the references sought:

Holding Deposit

A holding deposit of 450.00 for 1-2 bedroom properties or 450.00 per person for properties with 3 bedrooms or more (not subject to VAT) will be required. This is in order to reserve the property and remove it from our availability list. The holding deposit will be deducted from the first months rent due, should a tenant fail referencing or withdraw from the proposed letting, through no fault of the landlord or the agent, the 'Holding Deposit' is non-refundable.

The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property.

Administration / Reference Applications

All administration/reference fees are due at the time of signing the tenancy agreement. Our administration/reference fee is 285 for one tenant, 185 per tenant for 2 or more tenants on one tenacy, and 450 for a company let. All costs and fees are discussed at the time of placing the holding deposit.

Guarantors if required must also complete a referencing for and provide any necessary documents. A guarantor will will apply.


It is imperative that you disclose all relevant facts that may adversely affect your reference outcome, prior to entering into the above. It may save you money.

Tenant Fees

Tenancy Costs

Fee £

A Tenancy Set Up Fee per Tenant payable to cover the cost of credit references and associated administration costs.


A Guarantor Administration Fee payable in respect of each Guarantor when applicable, to cover our additional costs and credit references.


A Permitted Occupier Fee payable per Permitted Occupier when applicable, to cover our additional administration costs.


A Tenancy Extension Fee payable when applicable, which covers the cost of preparing a new Tenancy Agreement in respect of the property.


An Early Release Fee payable when a tenant requests to be released early from their contractual terms. Proportion of landlord re-let fee’s will also be applicable


A Tenancy Amendment Fee payable when applicable, which covers the cost of administration and/or re-referencing if there is a tenancy change.


Sign up at Property, This charge applies for sign-ups carried out at the property.


Extra copies of tenancy agreements and inventories – one copy will be issued per tenancy. Any extra copies required will be charged per copy


A Check Out Fee payable when applicable which covers the cost of end of tenancy administration and checking the inventory at the property on expiry of the tenancy.


Property Redress Scheme

We are a Member of The Property Redress Scheme: The Property Redress Scheme is authorised by the Department of Communities and Local Government to offer redress to consumers of Letting and Property Management Agents under the Enterprise and Regulatory Reform Act 2013.

Client Money Protection Scheme: We are currently not a member of a client money protection scheme.

Tenancy Agreement

The tenancy agreement outlines both tenant and landlord obligations.

Generally, most tenancies run for a period of six months, we will contact you at the end of the tenancy to see whether you wish to renew your agreement for a further period and will liaise with the landlord to organise the documentation. It is important you note that the agreement is made between landlord and tenant, we act on behalf of the landlord only.

We will issue you with a sample template agreement which we ask you read very carefully, should any questions arise regarding this legal document we advise you to seek independent legal advice.


Once a moving date has been agreed and references have all been approved, the tenancy agreement will need to be signed by all parties and the initial monies in full will become due less any holding deposit previously paid, this is made up of the following:

The above monies need to be in a cleared form before the tenancy is able to commence, payment by means of either a bankers draft, cash or paid directly into our client bank account and showing as cleared.

Managed Properties

We do get instructed to fully manage some of our landlord's properties, if this is the case, with your tenancy we will inform you prior to your tenancy commencing. If we are managing then any faults with appliances or problems within the property will need to be reported to us and we will deal with the problem as quickly and efficiently as possible. Failure to report an ongoing problem may turn the onus onto you; please report any problems you feel need attention.

Tenants will receive login details to access your account online with us 24 hours a day 7 days a week, where you can find details of your tenancy and report any maintenance issues.

Rental Payment

Rental payments are always made by standing order from the tenants' bank account to the landlord's bank account, with the exception of managed and rent collection properties whereby the rental payment is made to us.

Notice to end a tenancy

To terminate your tenancy subject to term, you will be required to give us at least one month notice in writing of your intention to leave, unless otherwise specified in your specific tenancy agreement.


The responsibility for your belongings are down to you, you must ensure you have adequate contents insurance, the landlord accepts no responsibility and cannot be held responsible for any loss or damage to tenants possessions.


A well-prepared inventory and check-in report protects landlords and tenants alike, providing an accurate description of the condition and contents of a property at the start of a tenancy.

The condition of the property and its contents at the end of the tenancy is then compared back to this report in the form of a check-out report. The inventory clerk will also provide an opinion on whether any damage that has arisen during the tenancy is attributable to the tenants, to 'fair wear and tear' or to the landlord as required maintenance.

It is in a landlord's interest to ensure that inventories are prepared for properties that they own. In the worst case scenario, should you end up in court, the judge will tend to look more favourably on an impartial, unbiased inventory prepared by a third party unconnected to either the landlord or the tenants. Inventories prepared by landlords could be viewed as biased and one-sided.

Normally an inventory of the property condition, furniture and fittings and effects will be prepared by the landlord, or an independent inventory clerk instructed by the landlord prior to the tenancy commencing. The tenancy is checked and agreed between the tenant and the landlord at the tenancy commencement.

Deposit Returns

When your tenancy ends, an inspection of the property will usually be carried out, either by the landlord or an independent inventory clerk instructed by the landlord.

Tenants' obligations

The responsibility for the property lies with the tenant during the period of tenancy, always ensure that the property is fully secured and that during the winter months steps are taken to prevent freezing of the water and heating system.

Property Inspection

If we are instructed as managing agents for your property, we will carry out quarterly inspections to assess the condition of the property and that everything is being kept in a satisfactory condition. We will always arrange this with you at a mutually convenient time.

Council Tax & Utilities

We write to inform all utility companies of a new tenancy taking place.

It is the tenant's responsibility to check that these accounts have all been set up correctly. Students, who may be exempt from the payment of council tax, are responsible for informing the Local Authority of this.

Wherever applicable VAT will be charged at the current VAT rate.